ALA/SLA Licensing Renewal FAQs

Q. Why is a Novell Partner contacting me about my ALA/SLA renewal? I have always dealt directly with Novell.

A. Novell is committed to making sure that all customers have the best support possible for the Novell products they license and own. To that end, Novell has assigned certified Novell Academic Partners, such as Uptime, to each academic customer's account. We are here to help you with your ALA/SLA licensing and answer any questions or concerns you may have regarding your Novell products.

Q. What can Uptime provide regarding my renewal?

A. As a certified Novell Academic Partner we can:

• review your system and your business goals,
  
• ensure that your Novell products are in alignment with those goals,
  
• discuss any new products that might benefit your system, and
  
• work with you to process your renewals!

Q. Do I purchase my ALA/SLA through Uptime?

A. Yes you can. In 2010 Novell began allowing select academic partners to fulfill SLA/ALA directly to the customer.  Uptime will fill out your ALA/SLA worksheet based on the information you provide regarding FTE/Student enrollment numbers. We will also address any products you want to add or subtract. We will then email you the worksheet along with a quote and instructions for processing the order. If you or your accounting department still want to pay Novell directly, that is also an option and Uptime will assist you will all necessary paperwork.

Q. Sounds like Uptime is doing a lot of work. Do I need to pay for this service?

A. No. We are reimbursed by Novell for the time we take working with you on your renewal. There is no cost to you.

Q. How do I get started?

A. Simply call us at 610.621.1244 or email us at info@uptimenmi.com. We will be glad to schedule your Licensing Renewal Review appointment today!